About ACK IT Services
Trusted technology partner for Australian businesses since 1997.
Who We Are
Your Trusted Technology Partner Since 1997
ACK IT Services Pty Ltd is a Sydney-based Managed Service Provider with over 27 years of experience delivering reliable IT solutions to organisations across Australia and around the globe. We work with businesses of all sizes — from small and medium enterprises to large corporations — providing the technology foundations they need to operate efficiently and securely.
As a true technology partner, we don't just fix problems — we proactively manage your IT environment, plan for the future, and ensure your technology investments deliver real business value. Our team of full-time, friendly technicians is available 24/7 to support your operations, no matter when you need us.
- Partnered with Microsoft, HP, AWS, Cisco and Dell Technologies
- Full-time team of certified and experienced technicians
- 24/7 IT support availability for your peace of mind
- Tailored solutions for businesses of all sizes
- Proven track record with 100+ clients across Australia
- Guiding clients through their digital transformation journey
What Drives Us
Our Values
These core values guide every decision we make and every interaction we have with our clients.
Client-Focused
We put our clients first in everything we do. Your success is our success, and we tailor every solution to your unique business needs.
Excellence
We hold ourselves to the highest standards, partnering with industry-leading vendors and continuously investing in our team's expertise.
Integrity
We operate with complete transparency and honesty. You can trust us to give you straightforward advice, even when it's not what you expected.
Innovation
Technology never stands still, and neither do we. We stay ahead of the curve to bring you modern, future-proof solutions.
Partnership
We don't just provide services — we become a genuine extension of your team, invested in your long-term growth and stability.
Reliability
With 24/7 support availability and a dedicated team, we're always here when you need us most.
The People Behind ACK
Our Team
Our people are our greatest asset. We invest heavily in training and certification to ensure our team delivers the highest quality of service.
Technical Team
Certified Engineers & Technicians
Our team of certified engineers hold qualifications across Microsoft, Cisco, AWS and more, ensuring you receive expert-level support.
Help Desk
24/7 Support Specialists
Our friendly help desk team is available around the clock to resolve issues quickly and keep your business running smoothly.
Strategic Advisors
Virtual CIO & Consultants
Senior technology leaders who work alongside your management team to align IT strategy with your business objectives.
Our Journey
Company Milestones
ACK IT Services founded in Sydney, NSW
Expanded to serve clients across all Australian states
Became a Microsoft Certified Partner
Launched managed cloud services offering
Introduced dedicated Cyber Security practice
Expanded Virtual CIO and strategic consulting services
Celebrating 27+ years of trusted IT partnerships
Technology Alliances
Our Technology Partners
We partner with the world's leading technology vendors to ensure we can deliver the best possible solutions for your business.
Gold Certified Partner for cloud, productivity and infrastructure solutions.
Authorised reseller and service partner for HP hardware and enterprise solutions.
AWS Partner Network member delivering cloud migration and managed AWS services.
Azure Expert MSP delivering cloud infrastructure, security and DevOps solutions.
Cisco Select Partner for networking, security and collaboration technologies.
Dell Technologies Partner for servers, storage and end-user computing.
Ready to Work With Us?
Join over 100 Australian businesses that trust ACK IT Services as their technology partner.
Get in Touch